1. What if my sale does not go through?
First, check your credit card number, security code, expiration date and name on the card. It is also important that the zip/postal code is correct. Second, check your balance. If the first two suggestions do not help, please email us at email@example.com or call 212-901-6913 for further assistance.
2. How are shipping rates determined and how long does it take?
Shipping rates depend on the weight/size of the items and location. We use U.S. Postal Service (USPS) Priority Mail which have the lowest rates. Shipping times are generally as follows:
U.S. Postal Priority Mail (2 to 5 Business Days)
Outside of United States:
U.S. Postal Priority Mail International (7 to 12 Business Days)
U.S. Postal Priority Mail Express International (3 to 7 Business Days)
International shipping regulations vary depending on location. Please check for your individual country.
3. How do I order a gift?
It's very easy to give our products as a gift. Here are step-by-step instructions.
4. How do I get your products in another language besides English?
We are very interested in offering our products in various languages. If you are non-U.S. publisher or translation service, email us at firstname.lastname@example.org.
If you have additional questions, email us at email@example.com or call 212-901-6913.